Some of my favorite moments at work come when someone arrives unsure of their choices and leaves understanding exactly what sits in front of them. Two decades in customer service taught me that everything starts with listening, and that the right solution only shows itself once you understand what a person actually needs.
For the last ten years, much of that listening has centered on Medicare. It comes with a tangle of rules, deadlines, and coverage options, and helping people sort through them until the path is clear has become the part of my job I find most satisfying. Bringing that same patience to the clients I support means they arrive at their conversations with Dick and Chris already understanding their options, ready to focus on the bigger picture of their plan.
Outside of work, my time belongs to my daughter and the rest of my family. I am a lifelong Disney and Harry Potter fan, and on a quiet day you will usually find me reading or crocheting. My cat, without fail, insists on supervising whatever project I have going.